Refund Policy

Please check your order when it arrives. If something is not right, email us at [email protected] and keep the product and its packaging until we reply.

At a glance

Situation	What we do
Wrong item sent	Replaced at no cost
Damaged pack or broken seal	Replaced at no cost
Faulty device on arrival	Replaced at no cost
Opened or used pods	Cannot be returned
Changed your mind	Sealed items only, see below

Wrong, damaged or faulty items

Tell us within 24 hours of delivery and send a photo of the product and its packaging. We will send the correct item at no extra delivery cost.

Opened products

For hygiene and safety reasons, we cannot take back pods that have been opened or used.

If you change your mind

Contact us before your order is dispatched and we can change or cancel it at no cost. After delivery, we can only take back items that are still sealed and unused. The delivery fee is not refunded.

Refunds

If we cannot replace an item, we refund the price you paid for it. For cash orders we arrange the refund with you directly. For card payments the refund goes back to the same card.

Contact

Email: [email protected]
Address: Clover Bay Tower, Office #427, Marasi Dr, Business Bay, Dubai, United Arab Emirates